Privacy Policy

Effective Date: October 12, 2026

This Privacy Policy describes how Orient Star Group, along with its subsidiary companies, regional branches, and local corporate affiliates (collectively, "the Group," "we," "us," or "our") collects, uses, and shares your personal information when you visit our website, use our contact forms, or engage our freight forwarding and logistics services.

Because we operate globally, your local offices operate under different corporate and legal names depending on the country. Consequently, your data may be processed by different legal entities within the Orient Star Group depending on your location and the specific trade lanes involved in your shipments.

1. Information We Collect

When you interact with our website or request a shipping quote via our contact forms, we may collect:

  • Contact Information: Name, email address, phone number, job title, company name, and country/region.
  • Shipping & Logistics Data: Origin and destination addresses, cargo descriptions, weight/volume measurements, commercial invoice details, and customs information necessary to provide freight quotes and execute logistics services.
  • Technical Data: IP address, browser type, and operating system, collected automatically via cookies or basic website analytics when you navigate our site.

2. How We Use Your Information

We use the information we collect for the following business purposes:

  • To respond to your inquiries, provide freight quotes, and process cargo bookings.
  • To coordinate international transport, customs clearance, warehousing, and supply chain logistics.
  • To comply with international maritime, aviation, trade compliance, and border control regulations.
  • To send operational tracking updates and communicate effectively with our customers.

3. How We Share Your Information

Unlike standard businesses, global freight forwarding requires sharing data across international supply chains. We share your data only with trusted entities strictly necessary to execute your logistics requests:

  • Our Global Offices & Affiliates: We share information across our regional legal entities within the Orient Star Group to coordinate local origin/destination services, billing, and customer support.
  • Transport Providers: Ocean carriers, commercial airlines, co-loaders, rail operators, and domestic trucking companies.
  • Regulatory & Customs Authorities: Customs and border protection agencies, port authorities, and tax departments in the countries of export, transit, and import.
  • Network Partners: Designated independent customs brokers and destination delivery agents where an Orient Star Group office is not physically present.
  • We do not sell, rent, or trade your personal information to third-party marketers.

4. International Data Transfers

Because Orient Star Group is an international logistics provider, your data will be transferred across national borders to our offices, carriers, and agents in the countries involved in your supply chain. By submitting your information through our contact form, you consent to these cross-border transfers necessary for the performance of our international freight services.

5. Data Retention & Security

We implement appropriate technical and organizational security measures to safeguard your personal data against unauthorized access, loss, alteration, or disclosure. Information is retained only as long as reasonably necessary to fulfill our business services and meet legal obligations. However, no internet transmission or electronic storage method can be guaranteed 100% secure.

6. Cookies and Analytics

Our website may use cookies and digital analytics tools to evaluate web traffic, enhance performance, and improve our website's overall user experience.

7. Third-Party Websites

Our website may contain links to external third-party websites. We are not responsible for the privacy practices or content of these external sites, which are governed by their own privacy policies.

8. Your Rights & Jurisdiction-Specific Rights

Depending on your location (such as the European Union under GDPR, or various regional data privacy laws), you may have the right to access, correct, or delete the personal data we hold about you, subject to applicable laws.

  • To exercise these rights, or to inquire about the specific Orient Star Group legal entity processing your data in your region, please contact us at regional_hkg@orientstargroup.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operational practices or shifting legal obligations. The "Effective Date" at the top will indicate when it was last revised.

Website Disclaimer

1. General Information

The information provided on this website is for general informational purposes only.

2. No Professional Advice

Nothing contained on this website constitutes legal, customs, tax, insurance, or regulatory advice.

3. Logistics and Transportation Information

Transit times, shipping rates, and routing information published on this website are for general reference only. All physical shipping bookings and transport services are strictly governed by our Standard Trading Conditions (STC) and Ocean/Air Bill of Lading terms, available for download in our Website Downloads Center.

4. Incoterms and Trade Information

References to Incoterms® and international trade practices are for informational purposes only. They should not replace official International Chamber of Commerce (ICC) publications or specific bilateral contractual agreements.

5. Limitation of Liability

Orient Star Group, its regional entities, and its affiliates shall not be liable for any financial or operational losses arising directly or indirectly from reliance on information contained on this website.

6. Intellectual Property

All website content, graphics, and layout remain the exclusive property of Orient Star Group unless otherwise explicitly stated.

7. Governing Law

This website disclaimer, along with the legal framework of this digital platform, is governed by and construed in accordance with the laws of Hong Kong SAR.